FREQUENTLY ASKED QUESTIONS
Planning a journey to the Mekong Delta? Here are answers to some of the questions you may have about our tours, homestay stays, and booking arrangements.
1. What is The Mekong Journey?
The Mekong Journey is the travel website and brand of Công ty TNHH Thương mại Du lịch Vĩnh Bình – Vinh Binh Trading and Tourism Company Limited, tax identification number 2100641353.
Our focus is on Mekong Delta travel experiences, including journeys featuring Bến Tre and Trà Vinh and stays at Mekong Homestay.
2. What kind of experience can I expect?
Our approach is centred on discovering the region through its surroundings, local life, food, and hospitality.
The activities and pace depend on the itinerary you choose. Please review the individual tour description for the places visited, travel arrangements, meals, and experiences included.
3. Do you offer a two-day, one-night trip?
Yes. Our Bến Tre and Trà Vinh itinerary includes a two-day, one-night journey with a homestay experience.
It is an option for travellers who would like to spend more time in the region and include an overnight stay. Please refer to the tour page for the full programme and contact us to check availability for your preferred dates.
4. Do your tours depart from Ho Chi Minh City?
Our two-day, one-night Bến Tre and Trà Vinh itinerary starts from Ho Chi Minh City.
Please check the arrangements for your selected tour before booking. The meeting point, departure time, pickup coverage, and return arrangements should be confirmed for your specific reservation.
5. Can I stay at Mekong Homestay without booking a tour?
Yes. You can enquire about a standalone stay at Mekong Homestay.
This allows you to book accommodation separately from a tour package. Please share your preferred dates and number of guests so that room availability and the applicable rate can be checked.
6. What is included in the homestay room rate?
The standalone homestay room rate includes accommodation and breakfast.
Lunch, dinner, and organised tour activities are not included. If you are booking a tour that includes an overnight stay, refer to that tour’s inclusions for the meals and experiences covered by the package.
7. Are activities included when I book a room?
No. A room booking does not include the activities presented as part of our tour programmes.
Those experiences are included only when specified in the tour package you book. If you would like your stay to include activities, please enquire about a suitable tour before confirming your reservation.
8. Are lunch and dinner included?
Lunch and dinner are not included in a standalone homestay booking.
For tour guests, meal inclusions depend on the selected programme. Please check the itinerary for the meals provided and ask about arrangements for any meals outside the package.
9. What is included in the tour price?
Inclusions vary by tour. Please refer to the “Included” and “Not Included” sections of the programme you are considering.
Check whether the quoted price covers transport, accommodation, meals, guiding, entrance fees, and listed activities. Services outside the confirmed package may involve additional charges.
If anything is unclear, please ask before booking so you can plan with confidence.
10. Can I request a different itinerary or travel arrangement?
You are welcome to share your preferred dates, interests, group size, and any particular arrangements you have in mind.
Please enquire before booking so we can check what is possible. Requested changes depend on availability and operational arrangements and may affect the price.
11. Is the trip suitable for children or older travellers?
Suitability depends on the itinerary and each guest’s comfort with the activities and travel involved.
If you are travelling with young children, older family members, or someone with limited mobility, please let us know before booking. Ask about walking distances, access to transport and accommodation, and any boarding requirements so you can assess whether the programme is appropriate.
12. Can you accommodate dietary requirements
Please tell us about any food allergies, vegetarian preferences, or other dietary requirements when you enquire.
Availability depends on the meals and arrangements involved, so specific requests need to be checked in advance. If you have a severe allergy, please discuss it with us before confirming your booking.
13. What should I bring?
For an overnight stay, bring your personal essentials and any medication you need. A small bag that protects valuables from splashes or rain may also be useful. Check your itinerary for any activity-specific items.
14. What if the weather affects the itinerary?
Weather and local conditions may affect outdoor or water-based activities.
Please check the terms for your selected tour to understand how changes are handled. If conditions affect your journey, contact us for information about the arrangements that apply to your booking.
15. How do I enquire about a tour or stay?
Contact us through the contact details shown on this website and share:
- Your preferred travel dates.
- The number of adults and children, including children’s ages.
- The tour or accommodation you are interested in.
- Any dietary, mobility, or other requirements.
These details help us check availability and provide a relevant quotation. An enquiry alone does not confirm a reservation.
16. How much deposit is required, and how do I pay?
Please request the payment instructions for your selected tour or stay before making a payment.
Your quotation or booking terms should specify the deposit, payment deadlines, accepted payment methods, and how your reservation will be confirmed.
17. Can I change or cancel my booking?
Change and cancellation conditions depend on the booking terms for your tour or accommodation.
Please review those terms before paying, including any deadlines, charges, and refund conditions. If your plans change, contact us promptly so we can check the available options.
18. What are the homestay check-in and check-out times?
Please confirm check-in and check-out times when arranging your stay.
If you expect to arrive early or leave late, let us know in advance so availability and any additional charges can be checked.
19. Can I request a guide in a particular language?
Please tell us your preferred language when you enquire.
Guide availability and any additional costs need to be confirmed for your chosen dates and programme. Do not assume a particular guiding language is included unless it is stated in your booking.
20. I still have a question. Can you help?
Of course. Whether you are deciding between a tour and a standalone stay, planning a family visit, or simply wondering where to begin, you are welcome to get in touch.
Tell us a little about the journey you have in mind, and we will help you understand the available options.