Exchange & Refund Policy
Effective Date: August 11, 2026
Website: www.themekongjourney.com
Email: themekongjourney@gmail.com
Phone / WhatsApp: +1 (365) 476 1836
At The Mekong Journey, we understand that travel plans may change. Our exchange and refund policy applies to tours, transportation, accommodation, and customized travel services.
1. Cancellation
Cancellation conditions depend on the specific booking and will be stated in the confirmed Booking Confirmation.
For customized or tailor-made services, cancellation conditions may vary depending on supplier commitments and services already arranged.
2. Booking Changes
Customers may request changes to:
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Travel dates
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Number of travellers
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Pickup location
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Accommodation or room type
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Additional services
All changes are subject to availability. Additional supplier fees, price differences, or operational costs may apply.
Changes requested close to departure may not be possible.
3. Accommodation Cancellation
Accommodation may be refundable, partially refundable, or non-refundable, depending on the selected rate and applicable booking conditions.
The rate-specific cancellation conditions provided at booking will take priority.
4. Refunds
Refund eligibility depends on the applicable booking conditions, cancellation reason, supplier conditions, and applicable law.
Approved refunds will normally be processed within 7–14 business days after approval and will generally be returned to the original payment method where reasonably possible.
5. Company-Initiated Changes or Cancellation
The Mekong Journey may make reasonable changes due to weather, traffic, safety, supplier operations, or other operational requirements.
If a material change substantially affects a confirmed service, we may offer:
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An alternative arrangement
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Rescheduling
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An alternative service
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An appropriate refund
If we cancel a service, we will make reasonable efforts to provide an alternative or appropriate refund.
6. Force Majeure
Services may be changed, postponed, or cancelled due to circumstances beyond our reasonable control, including severe weather, flooding, storms, natural disasters, major transport disruption, government restrictions, war, civil unrest, public-health emergencies, or attraction closures.
We will make reasonable efforts to notify customers and minimize inconvenience.
7. Contact Us
For cancellation, booking changes, or refund requests, please contact us as soon as possible:
Email: themekongjourney@gmail.com
Phone / WhatsApp: +1 (365) 476 1836
